| S/NO | SERVICE | OBLIGATIONS | CHARGES | TIMELINE |
|---|---|---|---|---|
| 1 | Response to verbal enquiries at the office reception | Visit the office voluntarily | Nil | Immediately: If the requested information is available. Five minutes: Referred to a relevant officer if more details are required |
| 2 | Response to phone calls | Make a phone call | Nil | Immediately |
| 3 | Response to written correspondence | Send an email | Nil | 24 hours: Email acknowledgement response. 14 days: If the requested information needs more analysis. |
| 4 | To be attended to by an officer | Visit the office voluntarily | Nil | Five minutes |
| 5 | Handling and response to written complaints | Communicate and disclose details of complaint | Nil | 21 days |
| 6 | Capacity building on Intellectual Property issues and entrepreneurship | Participate in the capacity building workshop | Nil | Annualy |
| 7 | Recognize and award innovators | Participate in the competitive program, follow all the instructions and fulfill all the requirements | Nil | Annualy |
| 8 | Innovation grant for commercialization | Participate in the competitive program, follow all the instructions and fulfill all the requirements | Nil | Annualy |
For General Inquiries: info@innovationagency.go.ke
For complaints: secretariat@innovationagency.go.ke
| S/NO | HUDUMA | MAJUKUMU | MALIPO | MUDA WA WAKATI |
|---|---|---|---|---|
| 1 | Jibu kwa maswali ya maneno kwenye mapokezi ya ofisi | Tembelea ofisi | Hakuna | Mara moja: Ikiwa maelezo yanayoombwa yako tayari Dakika Tano: Ikiwa maelezo zaidi yanahitajika, huelekezwa kwa afisa husika |
| 2 | Jibu kwa simu | Piga simu | Hakuna | Mara moja |
| 3 | Jibu kwa mawasiliano ya barua | Tuma barua pepe | Hakuna | Masaa 24: Jibu la barua pepe Siku 14: Kama maelezo yaliyoombwa yahitaji uchambuzi zaidi. |
| 4 | Kutumikiwa na afisa | Tembelea ofisi | Hakuna | Dakika Tano |
| 5 | Kushughulikia malalamiko yaliyoandikwa | Wasiliana na ufunue maelezo ya malalamiko | Hakuna | Siku 21 |
| 6 | Kujenga uwezo juu ya masuala ya mali ya kiinadamu na ujasiriamali | Shiriki katika warsha ya kujenga uwezo | Hakuna | Kila mwaka |
| 7 | Kutambua na kutoa tuzo kwa wavumbuzi | Shiriki katika mpango wa ushindani, fuata maelekezo yote na utimize mahitaji yote | Hakuna | Kila mwaka |
| 8 | Ruzuku ya uvumbuzi kwa ajili ya biashara | Shiriki katika mpango wa ushindani, fuata maelekezo yote na utimize mahitaji yote | Hakuna | Kila mwaka |
Kwa Maswali ya Jumla: info@innovationagency.go.ke
Kwa Malalamiko: secretariat@innovationagency.go.ke